WOW! Looking to arrive at your customer service Office by means of phone is impossible!! I tried a few different number and 1 was disconnected!! A single variety I was prompted to contact tried to have me order – not associated flight services. I think I will have to go back to United.
three) May 5 at HPN we experienced to find chair…female attendant could not thrust passenger up ramp on to plane, so he walked…..Once we arrived at ORD we had to find chair at A different gate….
Had good shopper service sine one/17. Been pulled from the FRA flight and stayed for two days in Philly. Currently 1/19 I will resume my flight to FRA with as many as par documentation. To my surprise the ticket agent within the check in counter had been Definitely impolite, not helpful and envisioned me to seek out my baggage that was checked in on the seventeenth Which I used to be not able to retrieve After i was pulled off the flight on Sunday.
After i acquired towards the complimentary resort that American setup for me, I referred to as 800-433-7300 and talked to an agent there who, to my shock was unable to see flights that were readily available on USAIR. She informed me there were no open seats on any in the early USAIR flights. I used to be online and could see that there have been offered flights. I actually booked a flight to verify it to her.
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Last thirty day period, I traveled on American Airways from Portland, Maine to Washington, DC. I can’t let you know enough about the wonderful service I received. I asked for a wheelchair for the two airports plus the chair and attendants had been suitable there and went over and beyond the call to obligation.
I’m no sure who to send out this information to…This is actually the only email I could uncover. I felt that eighty five% in the brokers Performing concerning LGA and JFK among 8/9 and 8/10 had been very unfriendly. My spouse And that i ended up scheduled to fly from LGA to CMH 8/9 to the 6pm flight. Resulting from weather conditions it had been delayed and immediately after sitting about the Tarmac for over two hrs was finally xld. Easy to understand. I will say the flt employees was really accommodating, welcoming and entertaining. On the other hand whenever we waited in line we had been at some point handed new boarding passes with absolutely nothing stated by the man carrying a vest Having said that “supervisorâ€â€¦he did say Here is the 1st and only choice (8/ten at 815pm). We took it and stayed with the airport to check out about standby choices the following early morning when gate brokers returned. In the event the agents returned (we if study course were being awake 24 hrs at this time) they shocked us by indicating that our alternate return was booked from JFK not LGA…pleasant of somebody to inform us this critical detail!
We landed punctually and were more than happy the experience was smooth and painless. The moment we built it to baggage declare, the carousal stopped and about one/two in the passengers received their baggage. There were so Many people watching for our luggage. Various of us went to your AA to clarify that they needed to do something.
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At check in for flight 2356 my bag was considered by staff as oversized. Put in sizing Verify & was one inch to tall . My gripe- my spouse with equivalent bag wasn't ( diff colour) asked to measurement Verify. observed numerous obviously much too tall luggage earlier Check out pt. your dropping $.
I'm unhappy to state I'm let down in American Airline’s dealing with of the make a difference. We never ever obtained our bags until finally late while in the working day on March 13th. So as to add insult to personal injury we had been billed $25 for each bag by American Airways for our return flight dwelling Though we didn’t pay out to check our baggage on how on the Virgin Islands.
Tomorrow, on my BIRTHDAY, I’ll treat your third share allocation for a Distinctive birthday existing from all of you and tank you due to the fact-
I not merely had More Help to waste $50 in baggage service fees, but I knowledgeable Terrible landing by your pilots, very crowded and modest planes, rude flight attendants, and complete imbeciles that handled my baggage since they Obviously had been illiterate and will not go through “San Antonio to Cincinnati, OH and despatched it to Grand Rapids, MI.â€
my grand mother have a flight from Ecuador two/18/sixteen (halt in Miami)in path to Big apple,when she was ready to acquire her luggage what a surprise she received!!her luggage was broken and anyone inside of steal some excellent which was inside of,also the zipper was violated(broken)she shed in items that she provide it to my spouse and children Along with the Value about $350 when she knowledgeable what transpires in AA counter in JFK NY they available to replaced her fresh luggage using an utilized and outdated 1 that appears like they pick up during the garbage!!.also they stated that to mend usually takes about four weeks!